Refund policy

Refunds & Returns Policy

Thank you for supporting handmade products. Please read our policy carefully before making a purchase.

 

Handmade Items (Non-Custom)

All of our bags are handmade with care. Due to the nature of handmade items, slight variations in color, size, and stitching are normal and are not considered defects.

• We do not offer refunds or returns on handmade bags unless the item arrives damaged or defective.

• If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the issue.

• Once approved, you have a choice to either get a refund or a replacement or store credit may be offered at our discretion.

Custom Orders

All custom orders are final sale.

• No refunds, returns, or exchanges are accepted on custom-made items.

• This includes items made to order, personalized designs, custom colors, sizes, or any special requests.

• Once production has started, orders cannot be canceled.

Shipping Issues

We are not responsible for:

• Lost, stolen, or delayed packages once they are marked as delivered

• Incorrect addresses provided at checkout

Please double-check your shipping information before placing your order.

Contact Us

If you have any questions or concerns, please contact us at Knottwrld@outlook.com before making a purchase. We’re happy to help clarify details and ensure you’re satisfied with your order.